FREQUENTLY ASKED QUESTIONS

The tickets for Roland Garros are all mobile tickets and will be sent by mobile transfer. We will send the tickets to the registered e-mailadress which you used to make an account at the official Roland Garros-app.

You can expect to receive your tickets about 1-7 days before your event date, as they need to be personalized. While this process can take some time, we will do our best to send them out earlier than a week in advance.

We offer you 3 different types of tickets for the men’s semifinals:

Men’s Semifinal #1
Men’s Semifinal #2
Men’s Semifinal #1 and #2, this is a combination of the both semifinals so you can see both games

The Outside Courts at Roland Garros consist of 13 courts where – generally – less well-known players compete. This is also where tournaments for juniors, legends, wheelchair participants, and doubles take place. Please note that seating at the Outside Courts is not reserved.

With a ticket for the courts mentioned, you have access to the court you bought a ticket for and the Outside Courts.

The tickets are only valid for the specific session purchased. For Roland Garros, there are Day Sessions and Evening Sessions, each designated for their respective time slots.

As the draw has not been held and the schedule is not known yet, you can not select a specific tennis player to watch.

The top and most renowned players compete on the center court at Roland Garros, which is known as the Philippe Chatrier court.

Yes, we have 2 different types of VIP packages available for you, so you can visit Roland Garros in style. Please get in contact with VIP@tennisticketservice.com for prices and availability.

The venue of Roland Garros is located in Paris, France. Please click here to see the exact location of Roland Garros.

Tennis Ticket Service guarantees that when you order two tickets, the seats will be located next to each other. For more than two tickets we do our best to find tickets next to each other. When it’s impossible to find seats next to each other, the tickets will always be two by two, which means that no one ever sits alone. For odd number groups we will provide 2+1 on the same stand, as close as we can.

The seating plan at the product page provides a good indication of your place in the stadium. At the time of ordering, it is not possible to determine the exact location of your tickets in the stadium. This information will only be announced at a later stage by our suppliers.

Matches in Spain can change of exact playtime and date up till ten days prior the match. This has to do with several factors, including television rights. Also matches in England are finalized several weeks before match day. Please keep this in mind when booking a flight or overnight staying. When there is information about changing match time or date, we will do everything we can to inform the clients as fast as possible. Tennis Ticket Service cannot guarantee that predetermined playing time and play dates, the final playing time is. No rights can be derived.

Unfortunately, Tennis Ticket Service can’t offer a refund or replacement in case of lost, stolen of damaged tickets. When you’ve received your tickets, they are your property. From that point on they will no longer be protected by our Ticket Guarantee. Make sure you’ll save your tickets in a secure environment.

When you think you received the incorrect tickets, compare the tickets with the information of your order. If this is incorrect, please contact our customer service team.

Tennis Ticket Service is a reseller of tickets for various events. We buy tickets through a large network of suppliers. The name that you see on your ticket is the name of the original purchaser. This information has to remain on the ticket, otherwise it will no longer be valid. However, each ticket has a unique bar code, by which the validity of the card is guaranteed.

Yes, you can still cancel your order. But keep in mind we have a cancel policy. You can find the cancel policy at article 11 of our terms and conditions. Please read this carefully and decided afterwards if you still want to cancel your order. If so, please contact our customer support team by e-mail.

You can always contact the Customer Service of Tennis Ticket Service. This can be done by telephone or by e-mail. The customer service is available daily to answer all your questions.

You will be contacted by Tennis Ticket Service via e-mail. It depends on the match and date how the tickets will be delivered. This is all clearly based on the mail.

Via the website you can quickly and safely pay through iDeal, Credit Card or PayPal.

When you are not able or willing to pay via Credit Card, PayPal or iDEAL we can send you an invoice. Contact us via e-mail to ask for an invoice. In that case you will be provided our bank details and can purchase the tickets via a bank transfer.

If you are unable, for whatever reason, to order tickets via the website please call us at any time. Our customer service is at your disposal every day to help with all problems, such as completing your order.

You can reach us by calling: + 33 9 70 44 94 93

When you are ordering tickets you have to fill in your address details. When you have a house name instead of a house number, please fill in a ‘0’ in the ‘nr’ box. You can add your house name in the ‘extra’ box.

Children receive no discount on a ticket to a Tennis game, unless stated otherwise.

Yes, all prices on the website are per ticket.

The price you pay is the result of several factors. Availability of the tickets, the method of delivery of the tickets and the demand for and supply of tickets determines the selling price. This is the reason that prices may vary from day to day, and sometimes the selling price varies of the original price.